The following are questions asked most frequently by our customers. Please feel free to contact us in-person, by phone or email if you have additional questions. We are here to help.
Will you use new parts for my vehicle?
OEM (original equipment manufacturers) parts are always first choice but not always the most cost effective. Due to the cost, many insurance policies require the use of aftermarket replacement parts. It's best to check with your insurance agent to see what's covered under your policy.
Is it hard to match my paint?
Yes, it may be difficult but all of our refinish technicians are certified by the DuPont refinishing process, which includes written standard operating procedures and annual testing. This continous training in color technology ensures your satisfaction.
How long will it take to repair my vehicle?
Since each repair is different, there is no standard time frame. The length of time is dependent upon the damage incurred, hidden damage, availability of parts, and your insurance adjuster. However, we will do everything we can to keep your repair time short and ensure you are kept updated throughout the entire process.
How soon after the repairs are done, can I wash my vehicle?
You can wash your car as soon as it's returned to you. We do recommend that you use a brushless wash and no wax for 60 days.
My insurance adjuster is steering me towards a certain auto body shop; do I have the right to choose?
The answer is yes. The choice of an auto body shop is entirely yours. Your insurance adjuster might recommend shops within their preferred network but the final decision is ultimately yours.
What makes us different than other auto body shops?
Snelson Collision Repair has provided Granite City and surrounding communities quality repairs since 1940. We offer quick turnarounds and lifetime warranty for every repair we do. At Snelson, we pride ourselves in ensuring that all of our collision technicians are certified and have continuing education. Our goal is returning YOUR vehicle to pre-accident condition.
